This Privacy Policy explains how super22 collects, uses, stores, shares, and protects your personal data when you use our platform. Your privacy is important to us — please read this document carefully.
super22 ("super22," "we," "us," or "our") is committed to protecting the privacy and personal data of all individuals who interact with our platform. This Privacy Policy ("Policy") describes how we collect, use, store, disclose, and protect personal information obtained through your use of the super22 website at https://super22.win and all associated services (collectively, the "Services").
This Policy is issued in accordance with super22's obligations under its international gaming authority licence and applicable data protection principles. By registering an account with super22 or otherwise using our Services, you acknowledge that you have read and understood this Policy and consent to the processing of your personal data as described herein.
This Policy should be read alongside our Terms and Conditions and Responsible Gaming Policy, both of which are published on the super22 platform and incorporated by reference.
When you create a super22 account, we collect the following personal data: full legal name, date of birth, residential address, email address, mobile phone number, and preferred username. This information is required to establish your account and comply with our Know Your Customer (KYC) obligations under our international gaming authority licence.
In order to verify your identity and age, super22 may request copies of official identity documents, such as your Malaysian identity card (MyKad), passport, or other government-issued identification. We may also request proof of residential address, such as a utility bill or bank statement, and documentation evidencing source of funds where required by applicable anti-money laundering (AML) regulations.
We collect financial data necessary to process deposits and withdrawals, including your payment method details (such as Touch 'n Go eWallet account information, Boost account details, or bank account references for Maybank, CIMB, and Public Bank transfers). We do not store full card numbers on our servers — card transactions are processed through PCI-DSS compliant payment processors.
We maintain records of all financial transactions on your super22 account, including deposits, withdrawals, bonus credits, and wager amounts, denominated in Malaysian Ringgit (MYR).
super22 records your gaming activity, including the games you play, bet amounts, win and loss records, session durations, and betting patterns. This data is used for regulatory reporting, responsible gaming monitoring, personalisation, and fraud prevention purposes.
When you access super22, we automatically collect technical information including your IP address, browser type and version, device type and operating system, referring URLs, pages visited on super22, and session timestamps. This information is collected via cookies and similar tracking technologies as described in Section 6.
If you contact super22 customer support via live chat or email, we retain records of those communications, including the content of messages, timestamps, and the resolution of any queries or disputes.
super22 uses the personal data we collect for the following purposes:
super22 processes your personal data on the following legal bases:
super22 engages trusted third-party service providers who process personal data on our behalf, including payment processors, identity verification providers, cloud hosting providers, customer support technology providers, and game studios. All such providers are bound by data processing agreements requiring them to maintain appropriate security standards and to process data only as instructed by super22.
super22 may disclose personal data to regulatory bodies, law enforcement agencies, and other competent authorities where required by applicable law, court order, or the conditions of our international gaming authority licence. This includes mandatory reporting of suspicious transactions under AML regulations.
In the event of a merger, acquisition, or sale of all or part of super22's business, personal data held by super22 may be transferred to the acquiring entity, subject to equivalent data protection obligations.
super22 does not sell, rent, or trade your personal data to third parties for their independent marketing or commercial purposes.
super22 uses cookies and similar tracking technologies to operate and improve the platform. The categories of cookies we use include:
Most web browsers permit you to control cookies through their settings. Please note that disabling essential cookies may impair your ability to access and use super22.
super22 retains personal data for as long as necessary to fulfil the purposes described in this Policy, and in any case for the minimum periods required by our international gaming authority licence and applicable law. Specifically:
Upon expiry of the applicable retention period, super22 will securely delete or anonymise your personal data in accordance with our data disposal procedures.
super22 implements robust technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, and destruction. These measures include:
While super22 takes all reasonable steps to protect your data, no internet transmission or electronic storage method is completely secure. You are responsible for maintaining the security of your super22 account credentials.
Subject to applicable law and the conditions of our international gaming authority licence, you have the following rights with respect to your personal data held by super22:
Request a copy of the personal data super22 holds about you.
Request correction of inaccurate or incomplete personal data.
Request deletion of your data, subject to legal retention obligations.
Request restriction of processing in certain circumstances.
Receive your data in a structured, machine-readable format.
Object to processing based on legitimate interests or for direct marketing.
To exercise any of the above rights, please contact super22 via 24/7 live chat or by email at [email protected] (plain text only — not a clickable link). super22 will respond to all valid data rights requests within 30 days. We may need to verify your identity before processing any request.
super22 Services are strictly for individuals aged 21 years or older. We do not knowingly collect personal data from individuals under this age. If super22 becomes aware that personal data has been collected from a person under 21, we will immediately close the account and delete the associated data.
If you are a parent or guardian and believe that a minor has accessed or registered on super22, please contact us immediately via live chat or email so that we can take prompt corrective action.
The super22 platform does not include links to third-party websites. In the event that any such links are present, please note that super22 is not responsible for the privacy practices of third-party sites. We encourage you to review the privacy policy of any external site you visit.
super22 reserves the right to update or amend this Privacy Policy at any time. Material changes will be notified to registered members via the platform or by email to the address associated with your super22 account. The date of the most recent revision is displayed at the top of this Policy.
Continued use of super22 Services following notification of a material amendment constitutes your acceptance of the revised Policy. If you do not agree with any amendment, you should cease using super22 Services and may request account closure.
If you have any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data by super22, please contact us through the following channels:
super22 is committed to resolving all privacy-related queries promptly and in accordance with our obligations under this Policy and applicable data protection requirements.
Our Privacy Commitments at a Glance
Every piece of data transmitted between your device and super22 is protected by bank-grade 256-bit SSL encryption. Your login, payment details, and personal information are fully encrypted in transit.
super22 does not sell, rent, or trade your personal data to third parties. Your information is used solely for operating your super22 account and complying with our international gaming authority licence obligations.
All personal data handling at super22 is conducted in accordance with the data protection requirements attached to our international gaming authority licence, including KYC, AML, and responsible gaming monitoring obligations.
You have the right to access, correct, delete, and port your super22 personal data. All valid data rights requests are handled within 30 days. Contact our 24/7 support team to exercise any of your data rights.
Card transactions on super22 are processed through PCI-DSS compliant payment processors. Full card numbers are never stored on super22 servers. Your financial data is handled to the highest payment security standards.
super22 uses KYC procedures to verify that all members meet the minimum age requirement of 21 years. Any account found to belong to a person under 21 is immediately closed and the data deleted.
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